In the unlikely event that we lack inventory to support your order, we will work with you to find a solution.


All sales are final with the exception of a product that may be damaged or defective. Prior to a return, all merchandise requires specific Return Authorization from the factory in order to be eligible for credit. Contact us immediately with any concerns you may have with a product.

General Disclaimer

Promo to Go-Go cannot be liable for delays in delivery or product availability due to customs, shipping or natural disasters.

Due to the nature of ceramic and Glass, tiny imperfections and slight variations in the material should not be perceived as defective. Measurements and ounces are approximate and may vary slightly. Registration of multiple color imprints may vary up to 1/16." These variations and tolerances are within industry standards and therefore must be considered acceptable. 5% over/underuns can occur and are within industry standards.

Force Majeure

No liability hereunder shall result to either party from delay in the performance or nonperformance caused by circumstances beyond the control of the party affected, including but not limited to acts of God, fire, war, government regulation, direction, or request, accident, strikes or labor problems or shortage or inability to material, equipment, or transportation, or by impracticability of performance, except nothing herein contained shall excuse the customer of its liability to pay for products sold, used, retained, levied against or unaccounted for after said products are in its possession.

Logo Disclaimer

By submitting order and artwork to Promo to Go-Go, the customer represents that the use or display of artwork will not violate any applicable laws or client restrictions. Customer hereby agrees to hold Promo to Go-Go harmless of all claims.

Logo Placement and Sizing Information

Unless a specific size is indicated, Promo to Go-Go will determine the most appropriate size for your imprint. If no imprint area is indicated, we reserve the right to decorate in the area most suitable for the artwork and method specified.

Cost of Shipping

Prices do not include shipping due to fluctuation in gas costs and delivery options for rush service. We will be happy to provide a freight estimate upon request and your freight amount will be included with your final order confirmation. Your approval will be required prior to charging your credit card and before your order is produced.

Product Disclaimer

Standard production is 24 hours if order meets all requirements. Orders placed on non business days or holidays will be processed the next business day.

There are some instances where expedited shipping may be required to meet your in hand date. You will be contacted immediately if this applies to you.


Orders are subject to 5% over or under the amount ordered and will be billed or credited accordingly.

Published Prices

It is rare that a published price may change. However, Promo to Go-Go reserves the right to change published prices without notice.

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